Required skills

analytical skills to interpret cost information relevant to swimming pool and spa products and services

communication skills to interact with people from diverse social economic and cultural backgrounds

decisionmaking and problemsolving skills to assess relative costs of products and services offered by different suppliers

literacy skills to

complete standard forms

prepare general information and papers

prepare written cost estimates

read and interpret a variety of texts including product descriptions

write formal and informal letters

numeracy skills to calculate and interpret cost data relating to swimming pool and spa products and services

planning organising and scheduling skills to undertake workrelated tasks such as obtaining prices from suppliers

research skills to identify and locate documents and information on the costs and features of swimming pool and spa products and services

technology skills to use general purpose software and access online catalogues

Required knowledge

Australian Competition and Consumer Commission product safety guidelines

commonwealth state or territory and local government legislation and regulations and Australian standards related to

consumer protection fair trading and trade practices

work health and safety

product safety

privacy

factors involved in estimating costs of swimming pool and spa products and services

cost range

ethical practices in identifying suppliers and product and service information

limitations

product and service specifications

reasons for explaining inclusions exclusions and limitations

required information

sources of information on products and services relevant to swimming pools and spas

swimming pool and spa products and services

accessories

chemicals

servicing

water testing

equipment

parameters

techniques

test results

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by preparing and presenting to a client a written estimate of the cost for the supply of swimming pool and spa products and services

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In particular the person should demonstrate the ability to

confirm customer requirements and identify specifications for required product or service

research information on the cost of swimming pool and spa products and services

prepare an estimate of the cost of swimming pool and spa products and services

present and explain the estimated cost to clients

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context and is to comply with relevant regulatory and Australian standards requirements

Resource implications for assessment include

relevant codes standards and government regulations

technology suitable for generating reports

technical reference library with current publications on

procedures for determining cost of swimming pool and spa products and services

swimming pool and spa products and services

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

This unit could be assessed on its own or in combination with other units relevant to the job function

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Client requirements mayinclude:

Appropriate sources may include:

Factors that may influence estimated cost may include:

Limitations may include:

Effective communication strategies may include: